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Hatsune Miku

We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing.&#xA0;Our customer service team will be more than happy to get this resolved right away for you.&#xA0;Please follow <a href="https://hatsune-miku.backstreetmerch.com/pages/help-faqs?hcUrl=%2Fen-US%2Fflows%2F01J5WQ916X1T6KJTV87K10K22A">this link</a> where you can contact our teamPlease ensure that your email includes your order number and a photo of the incorrect item(s) are provided, thank you.&#xA0;As soon as we receive this email we will investigate this further and get back to you with a resolution within 3 working days.<div data-block="true" data-editor="f5tes" data-offset-key="dsulq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any further questions regarding our returns process and policies please refer to our <a href="https://hatsune-miku.backstreetmerch.com/pages/help-faqs?hcUrl=%2Fen-US%2Fflows%2F01J5WQ8JDMK8W6PF3E4GEC6905">&apos;Returns</a><a href="https://hatsune-miku.backstreetmerch.com/pages/help-faqs?hcUrl=%2Fen-US%2Fflows%2F01J5WQ8JDMK8W6PF3E4GEC6905">&apos;</a> section for more information.&#xA0;</div>

We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing. 

Our customer service team will be more than happy to get this resolved right away for you. Please follow this link to answer a few questions regarding the issue with your order.

Please ensure that your email includes your order number and a photo or two of the incorrect item are provided when prompted, thank you. 

As soon as we receive this email we will investigate this further and get back to you with a resolution within 3 working days.


If you have any further questions regarding our returns process and policies please refer to our 'Do you offer refunds or exchanges?' guide for more information.

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I have received the wrong orderUpdated a year ago